Contact Islington has transformed dealing with Islington Council – replacing the list of 20-30 phone numbers i used to have to deal with street problems with just one number – the staff are normally very helpful and sort things out. 

But slightly too often things go wrong and it is really hard to understand why.  I emailed Contact Islington on the 16th with a photo and precise location of the fridge freezer dumped on Rufford Street.  Heard nothing more.  I rang on the 21st to report some tipping and mentioned the fridge freezer – i was told would be cleared in the same run.  The tipping was cleared but the fridge freezer remained.

Then last night (26th Sept) an email turned up at 04:21 in the morning acknowledging my email of the 16th and giving me a service request number of 1133044.  Really weird.  I often have this problem with emails to Contact Islington – they lurk for ages doing nothing, then a confirmation arrives in the middle of the night.  If they can’t handle emails or are overwhlemed they should just say so then we can ring them.

Anyway – the fridge is still there – perhaps it is an art installation – there is some bloke in Lewisham who does this but it isn’t time for the Turner Prize.  So i mailed Chris Demetriou in ICSL – he tends to get things fixed.

Will see if i can get a response from the management at Contact Islington and post it here.